Orders and shipping
How long does it take to process my order?
We process orders Monday to Friday, within 1 to 3 business days of the purchase date.
How long will my order take to arrive?
Once your order has been processed, delivery usually takes 6 to 8 days depending on the destination. You can find all the details in our Shipping policy.
Can I track my order?
Yes. As soon as your order ships, you'll receive a tracking number by email so you can follow it in real time.
Returns and exchanges
Can I return my order?
Yes, you have 30 days from receiving your order to request a return, as long as the item meets the conditions in our Returns policy.
How do I start a return?
Email us at info.julienvarenne@gmail.com with your order number, the reason for the return and your contact details. We'll reply with the next steps.
Payments
Which payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment methods available at checkout.
Is it safe to shop at Julien Varenne?
Yes, all payments are encrypted and processed securely through Shopify.
Contact
How can I contact you?
You can email us anytime at info.julienvarenne@gmail.com or use our contact form. We try to reply as soon as possible.